The only types of exchanges we accept are for defective merchandise. We PAY the return shipping to us and quickly send you a replacement if it is defective. This does not cover bends or vinyl sleeve cuts in vinyl due to transit.
CD Return Exchange Policy
We offer a 30 day exchange for the EXACT same product, on ALL sealed/unused CD’s. 30 days are calculated from your postal or FED EX tracking, from the time your order arrives at your home. We DO NOT offer an exchange on any opened merchandise (including music you decided you do not like) as outlined by the United States Copyright Laws for music. All merchandise exchanges will be made immediately.
DVD Return Exchange Policy
We offer a 30 day exchange for the EXACT same product, on NTSC Region #0 and #1 DVD’s ONLY. 30 days are calculated from your postal or FED EX tracking, from the time your order arrives at your home. We DO NOT offer an exchange on any opened merchandise as outlined by the United States Copyright Laws for music. ONLY EXACT exchanges will be offered on NTSC region #0 or #1 DVDs: This is because we cannot guarantee our customer’s DVD players play all the different types of DVDs except the NTSC #0 or #1 units. Keep in mind that because your NTSC (outside of region #0 or #1) or PAL DVD skips, glitches, looses sound but plays picture, or looses picture but plays sound are all identifiers that your player is not fully compatible. The DVDs are not defective; your player just was not meant to play all the different regions of DVDs.
Vinyl Return Exchange Policy
We DO NOT offer any Exchanges on Vinyl due to the fragile nature of shipping these items. If you select FED EX w/Insurance to ship your vinyl, this will further protect your orders of vinyl, should there be breakage due to courier mishandling. Please be advised, FED EX also does not insure your shipments that may incur any bent covers or vinyl sleeve cuts due to shifting vinyl during shipment.
SALE Items Return Exchange Policy
We will not be able to provide any exchanges for clearance items.
Non-Shrink Wrapped Imports
Shrink wrapping of CD’s, DVD’s and Vinyl seem to be only a method provided in North America. PLEASE BE ADVISED that almost 75% of all imports we sell arrive from overseas unsealed but new. The countries overseas do not shrink wrap new CD’s, DVD’s or Vinyl as a standard. The CD’s, DVD’s and Vinyl we sell are ALL NEW (unless otherwise noted in the listing) and will be placed in a clear, mylar resealable sleeve if the import distributors send us CD’s or DVD’s without the shrink wrap, which is normal.
Broken CD/DVD Cases
We do not refund money for broken CD cases, due to their fragile nature, often broken during shipping. YOU MAY REQUEST a replacement case to be shipped during your next order if you have a case that was broken in transit. We only carry standard CD and DVD cases to help you replace a case the courier may have damaged while in transit. We do not have replacement specialty cases to offer.
Changes On Submitted Orders
Make sure there are no errors in your order during checkout. We ship ALL ORDERS SAME DAY. Your order is processed immediately once you hit “submit” and prepared for shipment that same day. For this, if you place an order, assume we will not be able to stop its shipment to make changes on your order.
Have a question for a return? Give us a call at: (763) 777-9020
Shipping Insurance is provided only on FED EX shipments by the Fed Ex Corporation. You must select FED EX at checkout in order to purchase automatic insurance, NO EXCEPTIONS. USPS shipments are NOT insured. The Music Importer Group LLC is not responsible for mishandling or damage to your packages during shipment. All Insurance claims will be handled by the buyer. FED EX’s claims number is: 1-800-463-3339. File a claim with FED EX here: http://www.fedex.com/us/fcl/pckgenvlp/online-claims/index.html
The information you list with your account such as street, phone number and email is 100% secure and available only to The Music Importer Group LLC for the sole use of ordering, to contact you with our special offers or for “ship to” information only. No 3rd party has access or is allowed to collect any of this information.
SECURITY and PCI COMPLIANCE
You are solely responsible for maintaining the confidentiality of your password and account and for any and all activities that occur under your account. You may change your password or any other account information at any time by going to your My Account page once you have logged in. You may also set up a new account at your convenience. You agree to notify The Music Importer Group LLC immediately if you suspect you've compromised your password and gave it to others or of any unauthorized use of your account known to you. You must promptly inform The Music Importer Group LLC of actual or apparent breaches of security, such as loss, theft, or authorized disclosure or use of a user account or password.
The Music Importer Group LLC is both PII and PCI Compliant (we do NOT store, collect or see your personal data or credit card information), your account will remain YOUR responsibility and you are liable for protecting your account credentials (user names, login passwords or other) against any unauthorized use of your The Music Importer Group LLC Service through your account. All credit card processing is handled by www.authorize.net, unrelated to The Music Importer Group LLC and in conjunction and according to Payment Card Industry (PCI) standards.
In consideration for using our The Music Importer Group LLC Service, you agree to: (1) provide certain current, complete, and accurate information about you when prompted to do so in all account fields when registering or updating your account, and (2) maintain and update this information as required to keep it current, complete and accurate, this includes proper contact phone numbers and address’ to ship product only where you will reside. If any information provided by you during your original registration or in your My Account is inaccurate, The Music Importer Group LLC reserves the right to terminate your account immediately and without reinstatement.
You agree to indemnify and hold The Music Importer Group LLC, its other subsidiaries, affiliate, officers, employees, agents, directors, successors and assigns harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your use of the The Music Importer Group LLC Service, the violation of these Terms of Service by you, the infringement by you (or other user of the Service using your account) of any intellectual property or other right of any person or entity or violation of any federal, state or local law or regulation.
You may terminate your participation with our The Music Importer Group LLC Service with or without cause at any time and effective immediately. The Music Importer Group LLC may also terminate your account permanently and the use of the Service with or without cause at any time and effective immediately, at The Music Importer Group LLC’s sole discretion, by immediate termination of your use of the The Music Importer Group LLC Service, should your conduct (be perceived to or fail to) conform to the terms and conditions of these Terms of Service. Inappropriate conduct towards The Music Importer Group LLC staff by phonecall, in person, profane or inappropriate phone communications or email communication, will result to immediate termination of future account privileges and your loss of our services indefinitely. Additional account closures from any and/or all The Music Importer Group LLC services, may also include: Chargebacks you initiate after products have been shipped, negative customer feedback listings, including blogs, chatboards and forums, BBB record postings negative about our company or negative slander about The Music Importer Group LLC on other public domains.
DISCLAIMER OF WARRANTIES
YOU EXPRESSLY AGREE THAT YOUR USE OF THE The Music Importer Group LLC SERVICE IS AT YOUR SOLE RISK. THE The Music Importer Group LLC SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. The Music Importer Group LLC EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. The Music Importer Group LLC MAKES NO WARRANTY THAT ITS SERVICE WILL MEET YOUR REQUIREMENTS, OR THAT ITS SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE. The Music Importer Group LLC MAKES NO WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE OR AS TO THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH THE SERVICE OR THAT DEFECTS IN THE SOFTWARE WILL BE CORRECTED. YOU ACKNOWLEDGE THAT The Music Importer Group LLC DOES NOT CONTROL CONTENT, INFORMATION, PRODUCTS OR SERVICES OFFERED BY ADVERTISERS, THIRD PARTIES OR OTHER USERS ON OR THROUGH THE SERVICE, INCLUDING BUT NOT LIMITED TO INFORMATION, PRODUCTS, OR SERVICES PROVIDED BY LICENSE TO The Music Importer Group LLC FROM THIRD PARTIES OR CONTENT PROVIDED BY OTHER USERS. The Music Importer Group LLC ASSUMES NO RESPONSIBILITY FOR AND MAKES NO WARRANTY OR REPRESENTATION AS TO THE ACCURACY, CURRENCY, COMPLETENESS, RELIABILITY, USEFULNESS OR DECENCY OF CONTENT OR PRODUCTS DISTRIBUTED OR MADE AVAILABLE BY THIRD PARTIES (INCLUDING BUT NOT LIMITED TO ADVERTISERS AND USERS) THROUGH THE The Music Importer Group LLC SERVICE. YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM YOUR ATTEMPT TO DOWNLOAD ANY MATERIAL FROM THE The Music Importer Group LLC SERVICE. The Music Importer Group LLC MAKES NO WARRANTY REGARDING ANY GOODS OR SERVICES PURCHASED OR OBTAINED THROUGH ITS SERVICE OR ANY TRANSACTIONS ENTERED INTO THROUGH ITS SERVICE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM The Music Importer Group LLC OR THROUGH THE The Music Importer Group LLC SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES. THEREFORE SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
LIMITATION OF LIABILITY
The Music Importer Group LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, USE, DATA OR OTHER INTANGIBLES, EVEN IF The Music Importer Group LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, RESULTING FROM THE (I) USE OR THE INABILITY TO USE THE SERVICE; (II) COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES; (III) ANY GOODS OR SERVICES PURCHASED OR OBTAINED OR CONTENT RECEIVED OR TRANSACTIONS ENTERED INTO WITH The Music Importer Group LLC OR A THIRD PARTY THROUGH THE USE OF THE The Music Importer Group LLC SERVICE; (IV) OR UNAUTHORIZED ACCESS TO YOUR ACCOUNT OR ALTERATION OF YOUR ACCOUNT OR DATA. YOU SPECIFICALLY AGREE THAT The Music Importer Group LLC IS NOT RESPONSIBLE OR LIABLE TO YOU OR ANYONE ELSE FOR ANY UNLAWFUL, HARASSING, DEFAMATORY, ABUSIVE, THREATENING, HARMFUL, VULGAR, OBSCENE, SEXUALLY EXPLICIT OR OTHERWISE OBJECTIONABLE CONDUCT OR SPEECH OF ANY OTHER PARTY ON OR THROUGH THE The Music Importer Group LLC SERVICE, OR FOR ANY INFRINGEMENT OR VIOLATION OF YOUR RIGHTS BY ANY OTHER PARTY, INCLUDING BUT NOT LIMITED TO INTELLECTUAL PROPERTY RIGHTS, RIGHTS OF PUBLICITY, OR RIGHTS OF PRIVACY. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, THEREFORE SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO SOME USERS.
These Terms of Service shall be governed by and construed in accordance with the laws of the state of Minnesota, excluding its conflict of laws provisions. You agree to submit to the exclusive jurisdiction of the courts of the State of Minnesota, provided, however, that The Music Importer Group LLC, in its sole discretion, may elect to settle any litigation in any way arising out of or relating to these Terms of Service through binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association. Any such arbitration shall be conducted in Minnetonka, Minnesota, and judgment on the arbitration award may be entered into in any court having jurisdiction thereof. If any provision(s) of these Terms of Service is held by a court of competent jurisdiction to be contrary to law, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the parties with the other provisions remaining in full force and effect. The Music Importer Group LLC failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision unless acknowledged and agreed to by The Music Importer Group LLC in writing. User and The Music Importer Group LLC agree that any lawsuit arising out of or related to this Service must commence within one (1) year after the cause of action arises; otherwise, such cause of action is permanently barred. The section titles in these Terms of Service are solely used for the convenience of the parties and have no legal or contractual significance.
MODIFICATIONS TO THE SERVICE AND TO TERMS OF SERVICE
The Music Importer Group LLC reserves the right to modify or discontinue the The Music Importer Group LLC Service with or without notice to you. The Music Importer Group LLC shall not be liable to you if The Music Importer Group LLC modifies or discontinues its Service. The Music Importer Group LLC may change the terms and conditions of the Terms of Service at any time in its sole discretion. In the event of any material or substantial change in the terms and conditions of these Terms of Service, The Music Importer Group LLC may notify you via e-mail, and/or by posting an announcement of the changes together with a link to the new Terms of Service on the The Music Importer Group LLC Service. By using the The Music Importer Group LLC Service after any change in the Terms of Service you acknowledge and accept changes to the Terms of Service.
This Terms of Service was last updated on DECEMBER 13, 2015